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Tracking & Delivery
Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
Return & Refund
Processing
Payment
Account Issues
Pre-sale
Legal/Security&Privacy
Media/CSR
Suggestion/Dispute
Why has my order been split into two or more packages?
What should I do if my package delivery is affected by the earthquake?
What is my tracking number?
How long will it take for my order to arrive?
Can I receive my order before a specific date?
Why does my later order arrive first?
Why doesn't the package location match my address?
How can I track my order?
Why are there no tracking updates?
Why has my package been returned?
My package tracking shows that a delivery attempt was unsuccessful. What can I do?
How can I contact the shipping company?
Why does the tracking number not work?
I am not satisfied with the delivery service
Why is my order delayed?
Are there any additional costs?
Will the payment be repeated at customs now that it is paid?
What is VAT?
Do you support providing the provision of VAT invoices?
Why can't I buy certain items on SHEIN?
What if I was charged some fees?
Why has my package been rejected at customs?
Why can't I modify my invoice details?
Why can't you provide an invoice?
What happens if I'm not home when my package is delivered?
Where can I find my proof of delivery?
The entire package was delivered but I haven't received it
What happens if I confirm delivery too early?